- Scope of validity
1.1 These general terms and conditions of sale (hereinafter referred to as ‘T&Cs’) apply to all distance-selling contracts for goods presented via our website https://www.reedmaster.de/AGB or in other media that are entered into between us and our customers. The T&Cs apply irrespective of whether the customer is a consumer, a professional or a merchant.
1.2 All agreements entered into between the customer and us in the context of the purchase agreement shall comprise in particular these T&Cs and our written order confirmation (including by fax or e-mail).
1.3 These T&Cs in the version applicable at the point at which the customer places the order, and in any event the most recent version supplied to the customer in text form, shall apply as a master agreement without us being required to make reference thereto in each individual case, and this shall also include similar future agreements.
1.4 We shall not accept any varying terms and conditions supplied by the customer. This also applies where we do not expressly object to the inclusion of such terms and conditions.
- Conclusion and subject matter of the contract
2.1 The prices, illustrations, product presentations and advertising of items on our website or in other media do not represent a binding offer to enter into a sale agreement and are non-binding.
2.2 The customer makes a legally binding order on submission of an order by letter, fax, e-mail or telephone. The customer shall be bound to the order for a duration of two weeks after its submission. This is without prejudice to any right to cancel the order accruing to him or her under clause 3.
2.3 A contract shall only come about when we confirm the customer’s order via a written order confirmation (including by fax or e-mail) or by delivery of the ordered items.
2.4 If it is not possible to deliver the goods ordered by the customer, for example because the goods in question are not in stock, we will notify the customer accordingly in the order confirmation without undue delay. If the goods cannot be delivered at all, we will not provide an order confirmation. In this case no contract shall come about.
2.5 In all cases the subject matter of the agreement is the product ordered by the customer or manufactured to his or her specifications. If the product is manufactured to the customer’s specifications, the customer shall provide us with all necessary and appropriate information following conclusion of the contract without undue delay. We do not review the content of the information provided for accuracy and to that extent do not accept any liability for errors, even if we confirm the customer’s specifications on or following the confirmation of acceptance. We are also entitled to deviate from the customer’s specifications within a standard industry range, provided this deviation is reasonable to the customer.
- Right of cancellation
3.1 If the customer is a consumer (i.e. a natural person who places the order for a purpose that is attributable neither to his or her commercial or self-employed professional activity), the customer is entitled to a right of cancellation in accordance with the statutory provisions.
3.2 If the customer as a consumer avails himself or herself of the right of cancellation under paragraph 1, he or she shall be liable for the standard costs of the return shipment.
3.3 In all other respects the right of cancellation shall be governed by the rules that are set out in detail in the following cancellation policy:
Right of cancellation
You have the right to cancel this contract within 14 days without providing reasons.
The cancellation period is 14 days following the day on which you or a third party nominated by you who is not the freight forwarder took receipt of the goods.
To exercise your right of cancellation, you need to notify us
Reedmaster GmbH, Lülsdorfer Straße 38, 53842 Troisdorf, Germany,
managing director: Rainer Korek,
registered in the commercial register of the Local Court of Siegburg under HRB 14952,
phone number: +49 2241 9225020,
fax number: +49 2241 404350,
e-mail address: email@example.com
via an unambiguous declaration (e.g. a letter sent by regular mail, fax or e-mail) about your decision to cancel this contract. You can use the sample cancellation form for this purpose, although this is not a firm requirement. You can also complete and submit the sample cancellation form or another unambiguous declaration electronically on our website https://www.reedmaster.de/Widerruf. If you avail yourself of this opportunity, you will receive a confirmation of the receipt of such a cancellation without undue delay (e.g. by e-mail).
To meet the cancellation deadline, it is sufficient that you send the notification that you are exercising your right of cancellation before expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we are required to refund you for all payments that we have received from you, including delivery costs (with the exception of the additional costs arising if you chose a different method of delivery than the most cost-effective standard form of delivery offered by us), without undue delay and no later than within 14 days of the day on which the notification of the cancellation of this agreement is received by us. For this repayment we will use the same form of payment that you used for the original transaction, unless a different arrangement has been agreed with you; under no circumstances will you be charged any fees for this repayment. We can refuse to make the repayment until we have received the goods or until you have provided proof that you have returned the goods, depending on which is the earlier point in time.
You are required to return or hand back the goods to us without undue delay and no later than within 14 days of the day on which you notify us of the cancellation of this agreement. The deadline shall be deemed met if you ship the goods before the end of the 14-day period.
You shall bear the direct costs of the return of the goods.
You shall only be required to pay for any loss of value of the goods if this loss of value is attributable to non-essential handling of the goods on inspection of the composition, qualities and function of the goods.
– End of the cancellation policy –
3.4 The right of cancellation shall not apply to distance-selling contracts for the supply of goods produced to the customer’s specification or that are unambiguously tailored to the customer’s personal requirements.
3.5 We provide information about the sample cancellation form as follows in accordance with the statutory position:
Sample cancellation form
(If you would like to cancel the contract, please complete this form and return it to us.)
Reedmaster GmbH, Lülsdorfer Straße 38, 53842 Troisdorf, Germany
Phone number: +49 2241 9225020
Fax number: +49 2241 404350
E-mail address: firstname.lastname@example.org
I/we (*) hereby cancel the contract entered into by me/us (*)
for the purchase of the following goods (*) / provision of the following
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if submitted in hard copy)
(*) Delete as applicable